Beyond Operator Error: A Fresh Look at Incident Analysis

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Resources:
Presentation Slides

Presented by: Jeff Jackson

Webinar Description:

The emerging systems based approach to risk management planning has altered the way we conceive, organize, and implement risk systems. This workshop provides an internal systems perspective to looking beyond operator error and understanding the latent and organizational causes of accidents. In effect, we examine how our organizations can sometimes set up our staff to fail. The analysis framework in this webinar hinges upon event analysis (both positive or negative) to create structures that reduce variability in delivery and improve safety. 

Presenter Bio:

Jeff is a professor and coordinator of Algonquin College's Outdoor Adventure Program, a professional adventure guide training diploma, where he manages 14,000 student field days per year. He teaches courses in Leadership, Risk Management, Industry Analysis and Business Planning. He has worked as a guide, educator and manager since 1988, crossing a variety of disciplines, activities and corporate cultures.

His PhD work is in safety motivation and safety behavior, with specific interest in work based safety culture and coworker influence. He speaks extensively on risk-related topics, and has contributions in several textbooks and published articles. Jeff is the co-author of Managing Risk, Systems Planning for Outdoor Adventure Programs. His consulting work has taken him around the world for tourism development, staff training and risk management projects. He has contributed expert opinion in legal cases and works with industry insurance providers, and is regularly sought for comment from media outlets.